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Security, cleaning, baggage: Schiphol wants an end to chaos and fragmentation, but lacks a clear view of what is really happening

Security, cleaning, baggage: Schiphol wants an end to chaos and fragmentation, but lacks a clear view of what is really happening

Schiphol Airport is attempting to address operational chaos and poor working conditions by reforming its long-standing practice of outsourcing services like security and baggage handling. Recent disruptions highlight the challenges the airport faces in managing commercial contractors and improving labor standards for thousands of workers.

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