Failing grade, friction but ultimate goodwill: how GVB still secured the concession

The Dutch public transport operator GVB secured a new concession to continue operating in Amsterdam despite significant friction and a poor initial evaluation from transport authorities. Negotiations were complicated by disagreements over financial risks and service quality requirements, but the Vervoerregio Amsterdam ultimately chose to award the contract directly. This decision ensures GVB remains the city's transport provider for the coming years, avoiding a competitive public tender process.



