haarlemsdagblad

Reader’s question: 78 euros for trips not taken – is that allowed?

Reader’s question: 78 euros for trips not taken – is that allowed?

Trudie Theebe is questioning a travel agency's decision to withhold a 78-euro refund for excursions after she canceled her bus trip ten weeks before departure. While she accepted the standard cancellation fees for the holiday, she disputes the non-refundable nature of the prepaid amount for trips she did not take.

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