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Tripadvisor AI tool 'forgets' negative reviews and praises hotels as flawless

Tripadvisor AI tool 'forgets' negative reviews and praises hotels as flawless

Research by the British consumer organization Which? has found that Tripadvisor's AI tool often excludes negative hotel reviews in its automated summaries. This leads to misleading descriptions, where properties with serious complaints are presented as clean and highly rated.

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