rssSep 16, 2026, 10:08

Municipality unreachable by phone due to outage, problems at city offices as well

The Amsterdam municipality is facing a widespread technical outage that has disabled their telephone lines and limited service capabilities at city offices. A global system failure is responsible for the disruption, leaving staff to assist visitors manually while they work to resolve the issue.

The municipality of Amsterdam is currently experiencing a significant technical outage that has disrupted core service operations. Due to this system failure, the city is unable to receive incoming telephone calls, and administrative staff at the various city offices are unable to process most requests. A spokesperson confirmed that the issue is part of a global malfunction affecting the software platform used by both the customer service department and the city desks.

Despite these technical difficulties, city employees remain present at the service locations to assist residents as much as possible with manual workarounds. The municipality has apologized for the inconvenience and noted that they cannot even set up an automated message to inform callers about the situation. Officials are working to resolve the issue as quickly as possible, though the exact timeline for a return to normal service remains uncertain at this stage.

Technology Amsterdam

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Based on reporting by rss. Translated and condensed by LocalHeadlines.

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