rssOct 12, 2026, 14:20

Albert Heijn customers barely notice IT failure: Only gift cards not working

Supermarket chain Albert Heijn is facing a nationwide IT disruption, resulting in issues with discount systems and gift card processing. Despite the technical problems, which are being investigated as a potential cyberattack, local stores like the one in Haarlem report minimal impact on daily operations.

Supermarket chain Albert Heijn is currently dealing with a nationwide IT disruption that has caused minor operational issues, including problems with bonus card pricing and personalized discounts. While the company is investigating the incident and prioritizing the protection of data for customers, staff, and partners, shoppers have largely remained unaffected by the technical difficulties. At an Albert Heijn location on the Schipholweg in Haarlem, the impact has been minimal, with notices posted on store doors to inform customers of the situation.

Although some electronic shelf tags are currently displaying incorrect pricing and specific features like gift cards are temporarily unavailable, the store remains fully stocked. Customers in Haarlem have expressed little concern regarding the malfunction, which is suspected to be a potential cyberattack. The retailer continues to work on resolving the underlying issues caused by the system error while ensuring that the overall shopping experience remains largely functional for its patrons.

Business Technology Haarlem Netherlands

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Based on reporting by rss. Translated and condensed by LocalHeadlines.

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