Empty shelves threaten Albert Heijn following possible cyberattack

Albert Heijn is facing significant logistical challenges following a major security incident within its parent company, Ahold Delhaize. The retailer was forced to proactively shut down key IT systems to protect its network, leading to a complete standstill at several distribution centers. Consequently, customers may experience empty shelves, and online ordering services have been suspended. The company's websites and apps for Albert Heijn, Etos, and Gall & Gall have remained inaccessible since Sunday evening.

In-store operations are also affected, with electronic shelf labels displaying outdated promotional pricing and savings systems currently offline. While checkout registers are functioning with correct current prices, the company has advised customers to retain receipts to claim compensation for missed personal discounts. Ahold Delhaize has classified the event as a security issue but has not yet officially confirmed a cyberattack. The retailer is working to resolve the situation, though the timeline for restoring normal logistics and digital services remains uncertain.