adOct 16, 2026, 16:03

Albert Heijn online grocery delivery unavailable until at least Tuesday, customer data appears safe for now

Albert Heijn has suspended all online grocery deliveries until at least Tuesday due to a cyber incident that also took down its websites and apps. While the supermarket reports no evidence of data theft, authorities are urging the company to file an official police report to support the ongoing investigation.

Albert Heijn has announced that online grocery deliveries will remain suspended until at least Tuesday following a significant cyber incident. While the company stated there are currently no indications that customer personal data from Albert Heijn, Etos, and Gall & Gall have been compromised, the investigation into the exact cause is ongoing. In-store operations have largely normalized, with physical locations receiving regular shipments and maintaining full shelves for customers.

Despite the operational recovery in stores, the company’s websites and mobile applications remain offline. Customers who have already paid for cancelled orders are promised refunds once systems are restored. Meanwhile, Dutch Minister of Justice David van Weel has urged the supermarket chain to file a formal report with the police to assist in investigations and help protect other companies from similar threats. Although Albert Heijn has reported the incident to the National Cyber Security Centre, they have not yet filed a formal police report, prompting authorities to call for greater transparency.

Economy Business Technology Netherlands

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Based on reporting by ad. Translated and condensed by LocalHeadlines.

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