adOct 20, 2026, 10:44

Albert Heijn customers who missed out on personal discounts will receive automatic refunds

Albert Heijn is automatically compensating customers for missed personal discounts and rewards following a recent cyberattack that disrupted its systems. The supermarket chain will issue credits to accounts for lost savings, missing Air Miles, and expired stamp promotions while resuming its online delivery services.

Albert Heijn has announced it will automatically compensate customers for missed personal discounts and rewards caused by a recent cyber incident that forced the supermarket chain to take several systems offline. Affected shoppers will receive credits directly to their Mijn AH accounts for missing premium discounts on specific product lines, while unclaimed Air Miles will also be credited to the relevant account balances automatically. Additionally, the retailer is providing 5 euros in account credit to compensate for missed kitchenware stamps, a value equivalent to two full savings cards.

Beyond these financial compensations, the company has clarified that various savings programs for cinema and outings have been reactivated for customers. Albert Heijn has also extended the validity of Postcode Lottery gift cards for an extra week to ensure customers can still use them. Following the operational disruptions, the supermarket confirmed that home delivery services for online grocery orders were scheduled to resume a phased return to service starting on Friday, October 23.

Economy Business Technology Netherlands

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Based on reporting by ad. Translated and condensed by LocalHeadlines.

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