nuOct 21, 2026, 10:43

European Commission launches investigation into Booking.com over failure to tackle fraud

The European Commission has opened an investigation into Booking.com over concerns that the travel platform is failing to adequately combat fraud and phishing scams. The inquiry aims to ensure the company complies with the Digital Services Act, which mandates that online platforms prioritize user protection and transparency.

The European Commission has launched a formal investigation into Booking.com to determine if the platform is doing enough to protect users from online scams. Regulators are concerned that the company may have failed to properly assess and mitigate risks related to fraudulent listings and phishing attempts that could deceive travelers. This probe is part of a broader push to enforce the Digital Services Act, a landmark European law designed to improve user safety and transparency across major online platforms. The commission emphasizes that travelers should be able to book accommodations without fearing criminal activity. European Commissioner Henna Virkkunen stated that it is vital for major platforms operating in Europe to take their legal responsibilities seriously to prevent exploitation. Authorities expect Booking.com to comply with the stringent requirements set forth by the new regulations, which demand faster removal of illegal content and greater accountability regarding moderation practices. The outcome of this investigation could set a significant precedent for how digital marketplaces manage security in the European travel sector.

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Based on reporting by nu. Translated and condensed by LocalHeadlines.

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