Meter readings not reaching energy suppliers due to Enexis outage

A software failure at grid operator Enexis is preventing meter readings from being forwarded to energy suppliers, leaving customers across several provinces without accurate consumption data. Enexis expects to resolve the issue with an update and has confirmed that no usage data will be lost during the backlog.
A software malfunction at grid operator Enexis is preventing energy usage data from reaching energy suppliers. The technical issue, which began on Thursday, affects customers across North Brabant, Limburg, Overijssel, Drenthe, and Groningen, causing them to see outdated consumption information in their provider apps. Suppliers have begun notifying customers about the lack of incoming data, which is particularly concerning for those with dynamic energy contracts that rely on precise hourly or quarterly usage tracking.
Enexis has confirmed that while the meter data is being received by the company, it is currently stuck in a processing queue rather than being forwarded to suppliers. The operator intends to resolve the issue with a software update and expects the backlog of data to be cleared over the coming days. Enexis has reassured users that no data will be lost, as the meter readings are safely stored within their systems and will eventually be correctly processed and updated for all affected customers.
Based on reporting by nu. Translated and condensed by LocalHeadlines.



