Columnist Wouter Klootwijk discusses a hospitality concept where restaurant staff assist departing guests with their coats and offer a warm embrace. He suggests that this positive final interaction creates a lasting impression that encourages customers to return.
Amsterdam is preparing for King's Day with traditional flea markets and city-wide celebrations. This week's update offers practical advice, including public transport tips, to help residents and visitors navigate the Dutch national holiday.
Ron Poppen experienced a spontaneous frame break on his e-bike, later discovering a recall campaign he had not been notified about. He shared his story with the 'Klasse' column to describe how the situation was eventually resolved and his trust was restored.
A woman named Tinka received financial compensation after filing a formal complaint regarding unexpectedly high parking fees in Hoofddorp. Her experience highlights how a well-structured complaint can lead to a positive financial resolution for consumers.
Ingeborg Robijn, a 49-year-old end-of-life doula based in Hilversum, provides support to individuals during their final phase of life. She transitioned from a career as a civil servant to help people navigate the dying process, which she views as a deeply authentic human experience.
Kim Oostveen, an Amsterdam-based end-of-life doula, supports individuals across North Holland as they navigate the end of their lives. Inspired by her father's passing, she transitioned from healthcare management to helping clients address unresolved emotions and final messages.